Privacy policy

What Are Conditions & What Do They Mean?

All items sold at PreLoved Clothing Co. are either New or Pre-Owned. Definitions of Condition descriptions are listed below:

  • New (NWT) - the item is new with tags.
  • New Without Tags (NWOT) - the item has never been worn, is new but does not have tags.
  • Excellent Used Condition (EUC) - the item is like new, with no flaws, holes or stains.
  • Very Good Used Condition (VGUC) - the item has one of the following: very mild wash and wear, no holes or stains, no major defects
  • Good Used Condition (GUC) - the item has some wash and wear (wash & wear can mean piling, fade, wear, etc) with no holes or stains and no major defects.
  • Play Condition - the item has significant wash and wear and / or stains or material defects which will be listed in item description.

If an item does have any defects (such as mild wash and wear, etc) it is listed in the item's description. At Preloved Clothing Co we have strict clothing standard and we do not sell items that are not wearable. Please make sure to read carefully over each item's description. Please Note that brand lines, names & colors all vary with each product. 

*We highly recommend washing each item upon receipt. We cannot guarantee any type of detergent used for items, if dryer use has occurred or if any pets have been around pre-owned items. All Retail Teething Items, Pacifiers & Feeding Items are New (Guaranteed New Packaging, Non Pets, Non Smoking).

 

How Often Is New Inventory Added To The Site?

We are adding to our site daily. Check back often to our site to never miss new items. You may also sign up for our newsletter to receive notifications when a large amount of new inventory is added and follow our Facebook Page. 

 

What Is Our Shipping Policy?

Shipping costs are calculated by weight at checkout. Your orders will be shipped via either UPS or USPS. We also offer Free Shipping for any orders over $100.

Do We Combine Shipping For Multiple Orders?

Yes. For Multiple orders placed within 24 hours will be merged and any additional shipping charges will be refunded to original form of payment. 

When Will My Items Ship?

All orders are shipped within 2-3 business days (excluding holidays and weekends). At times of higher volume, order fulfillment may take up to 5-7 business days. 

Can I Cancel/Modify My Order?

Due to fast processing and shipping timeframes, we cannot cancel any order or modify an order. If there is any issue or notes you need to add to your order, please contact our customer service. 

What If I Need My Items Shipped Sooner Than 2-3 Business Days? 

If you need to have your items shipped sooner than 2-3 business days, please contact us at thethreepeasshop@gmail.com. Please include your order number, how soon you need the package delivered and we will work with you to make arrangements to get it to you as quickly as possible.

What Type Of Payments Do We Accept? 

We accept most major credit cards and Paypal Express Checkout.

 

Do We Charge Sales Tax? 

PreLoved Clothing Co. is required by law to collect sales tax on orders to the state of North Carolina. If you are ordering from North Carolina, appropriate sales tax will be added your order after discounts.

What Is Our Return Policy?

All items at PreLoved Clothing Co. are "Final Sale". One of the ways we are able to provide low prices and a fast order fulfillment time is by selling everything at "Final Sale". We are not able to accept returns at this time. We always strive to catch any and all imperfections with items, however if you do receive an item that is not as it is described, please email us at myprelovedclothingco@gmail.com within 2-3 days after receipt and we promise to do our best to fix it.